Frequently asked questions
How do I get a Specialist Clinic appointment?
Please see your GP or specialist for a referral. For further information, please see our Referrals
I have been referred, when will I receive an appointment?
Accepted referrals are reviewed by our care team to determine how urgently care needs to be provided. Due to high demand, you may be placed on a waitlist. How long you have to wait depends on how urgent your problem is.
Please see our Referrals page for more information.
My condition has worsened since I was referred, what do I do?
See your GP if your condition gets worse before your specialist appointment or in between appointments. They may contact us to see if an earlier appointment is required.
In an emergency, go to your nearest emergency department or call triple zero (000) immediately and ask for an ambulance.
I no longer need my appointment, what do I do?
If you no longer need an appointment or you wish to be removed from the waitlist, we appreciate you letting us know as soon as possible. This allows us to give an appointment to someone else who needs it. You can let us know by contacting us via phone call or by completing an online form.
I can no longer attend my appointment, can I reschedule?
Please see Change or cancel your appointment for details on how to reschedule your appointment.
Can I change my appointment to a telehealth appointment?
For any changes to your appointment, you can contact us via phone call or by completing an online form.
How can I receive information regarding my appointment?
For information on how you will receive information regarding your appointment, view our Attending appointments page.
Will I receive an appointment?
A reminder text message will be sent two weeks before your appointment. A second reminder text message will be sent two days before your appointment. If you do not have a mobile phone number, you will not receive this reminder due to postage limitations.
We recommend noting your appointment on your calendar as soon as you receive one.
What do I need to bring with me for my appointment?
Please see Attending appointments for information on preparing for your appointment and what to bring on the day.
How do I get to my appointment?
Select your relevant hospital site on our page about transport and parking options.
Find out if you are eligible for Patient Transport.
How long will my appointment be?
We aim to see you as close to your appointment time as possible. Some patient appointments may take longer than others. This can lead to longer waits in clinic so please bring items you may need such as food or medication.
How can I get a copy of my tests and results after my appointment?
Once discharged from our Adult Specialist Clinics, your GP will receive a discharge summary. If you are requiring further results or information, you can contact Medical Records - see Accessing information about me.
Can I bring a support person to my appointment?
The waiting and consulting space at the hospital is limited. Patients attending a specialist outpatient appointment can be accompanied by one carer or support person.
How do I update my contact details?
Inform our reception staff when you attend the hospital or:
- scan the QR code or click on the link below.
Patient Enquiry Form
For any other queries related to Adult Specialist Clinics (Outpatients), you can contact us during business hours (Monday – Friday, 8:30am – 4:30pm, excluding public holidays) on (03) 8345 6490.*
*Please note that during periods of high demand you may experience long waiting times on our telephone service.
How do I access an interpreter?
To access interpreter services please contact us on (03) 8345 7148 (within business hours) or 131 450 (outside of business hours).
Please see Interpreter Services for more information.
How do I provide feedback about my care?
Western Health welcomes and encourages patients and their families to provide feedback about their experiences.
Please see the Feedback at Western Health page for your options.
Contact Us
Scan the QR code or click here to:
- Change your appointment.
- Cancel your appointment.
- Be removed from a waitlist.
Update your contact details
OR
For any other queries, call us on
03 8345 6490 (Monday -Friday, 8:30am-4:30pm)